Family and friends will be able to schedule visits and have visits from the comfort of their own home, office or anywhere equipped with a computer, camera and high speed internet access. The same system can be accessed through an app on Android and I-phone apps. For those who don’t have access to a computer or smart phone, visitation for the entire jail system will still occur at the Jail utilizing the video visitation terminals located in the facility.
Visitation will no longer be confined to a one-day Saturday only policy. Safety and security for the inmates and staff will be increased by not having to move inmates to the visitation area. Inmates will instead visit from their housing units using the video visitation terminals.
Inmates will be limited to a 15 minute visit that will have to be scheduled at least 24 hours in advance but the system will allow for more than one visit a week if done off-site.
Scheduling and conducting visits without having to drive to the Cape Girardeau County Jail facility will save time, money and will be more flexible to adjust to family and friends schedules. Visits can be scheduled for you to visit from your home computer or from the app you can place on your Android or I-phone.
On-site video visits are at no cost to the public, however, there is a fee for off-site visits.
On-site visits will be on
Tuesday 9 a.m. to 4 p.m. and Thursday 9 a.m. to 4 p.m., will have to be scheduled 24 hours in advance and are also limited to 15 minutes.
Attorney, Probation and Parole, Division of Family Services, clergy representatives will still be able to have face to face visits.
If you have any questions concerning video visitation we encourage you to visit the Securus link below or you may contact the Cape Girardeau County Jail at 573-243-3551 option 1, or email through our “Contact Us” at www.capecountysheriff.org.
For further information or to learn when you can schedule a visit, please read the following information, visit the Securus link at the bottom or contact the Jail Division at 573-243-3551-option 1.
Frequently Asked Questions About
Video Visitation at Cape Girardeau County Jail
Q. How does the video visitation system work?
A: Inmates will visit with friends and family from a video visitation terminal in their housing unit. Friends and family will visit from a similar visitation terminal in public visitation area located in the administration lobby of the Sheriff’s Office. These visits are referred to as “onsite” or “Public visitations.
This system will allow visitors to still come to the jail for visitation and it will also allow friends and family to conduct a “remote” or “at-home” visit from home using a computer or tablet with a camera and high speed internet access.
Q. How often can I visit inmates?
A: Each inmate is allowed one 15 minute visit from friends and family members weekly at the jail. Inmates can have unlimited remote visits from home.
Q. Do I need to come at a certain time to see my inmate?
A: Friends and family can schedule visits with inmates during any time visitation is allowed. Public visitation hours are:
Tuesday and Thursday form 9:00 am to 4:00 pm
Q. Do I need to schedule my visit or can I just show up?
A: Visits need to be scheduled at least 24 hours in advance. Visits can be scheduled by either:
1. Using a video terminal in the public visitation area (lobby)
2. Using the website at www.securustech.net/videovisitation. Click on “Schedule an
onsite visitation” at the bottom of the page and follow the steps listed.
When you schedule your visit, be sure to write down the following items:
1. The date and time of your visit
2. Six digit PIN number because you will enter this at the time of your visit
3. The video terminal you are assigned to (I.E. Public 1, Public 2, etc)
(IT IS YOUR RESPONSIBILITY TO HAVE YOUR PIN# TO DO VIDEO VISITATION-IF YOU DO NOT HAVE YOUR PIN# THIS WILL RESULT IN A LOSS OF VISIT DUE TO THE LIMITED AMOUNT OF TIME)
Q. Is there a charge for video visitation?
A: Each inmate will continue to receive one free onsite visit each week.
Inmates can now receive unlimited remote/at-home visits each week. “At-home” visits normally cost (see www.securustech.net/videovisitation for current rates) for 15 minutes.
Q. When can I visit?
A: On-site Public visitation hours are:
Tuesday and Thursday form 9:00 am – 4:00 pm
At-home visits can be scheduled every day of the week during the following hours
Monday 6:00 – 9:00 pm
Tuesday 9:00 am – 1:00 pm and 4:00 – 6:00 pm
Wednesday – Sunday 9:00 am – 1:00 pm and 4:00 – 9:00 pm
Q. What do I need to do to visit from home?
A: You need either:
A computer, high speed internet access and webcam
An Android tablet/phone, high speed internet access and the Securus Video Visitation
app form the Play Store
You will need to do the following:
1. Create a visitation account at www.securustech.net/videovisitation
2. Request access to visit Cape Girardeau County Jail. Your request will be reviewed
by jail staff.
3. Once you are approved to be an at-home visitor, you can then schedule at-home visits.
NOTE: No account is currently required for on-site visitation.
Q. Is there anything else I should know?
A: Here is some other helpful information:
1. There will be NO age restriction for visitation. However, ALL visitors 17 years
of age and under must be accompanied by an authorized visitor.
2. Photo ID will be required for ALL visitors 17 years of age or older. Acceptable forms
of ID will be, but not limited to, Driver’s Licenses, State ID cards, School ID, and
Military ID. Other forms of photo ID may be accepted if valid.
3. Children not allowed to visit may not be left unattended in the lobby.
4. If you have any questions about visiting from home, visit
www.securustech.net/videovisitation for further information.
5. Arrive at least 5 minutes early for your visit. You will not get extra visitation
time if your visit starts late.
6. Any activity deemed inappropriate (i.e. wearing revealing clothing,
inappropriate display of body parts, recordings/photos made or displayed by phone or
electronic device) will result in the visit being discontinued and possible loss of